Our Guarantee

ApexGoods stands behind every product with a clear satisfaction guarantee that prioritizes your confidence in shopping with us.

30-Day Satisfaction Guarantee

Every purchase from ApexGoods comes with our 30-Day Satisfaction Guarantee:

Full returns accepted within 30 days of delivery
Free return shipping provided for eligible items
No restocking fees ever charged
Fast refunds processed within 5-10 business days after inspection

If you're not completely satisfied, return eligible items in original condition for a full refund to your original payment method.

What We Guarantee

Our commitment covers:

Quality products as described on each product page
Accurate order fulfillment from our Chicago location (22432 Yates Avenue, Chicago, IL 60617)
Reliable domestic & international shipping with clear timelines (3-8 days US, 1-5 days express international)
Secure payments through PCI-compliant processors
Responsive customer support via email (Contact@Apeexgoods.shop) and phone (+1 (312) 419-1700)

Damaged or Defective Guarantee

If you receive:

Damaged items upon arrival
Defective products that don't function as described
Wrong items shipped in error

Contact us immediately within 30 days with photos and your order number. We'll send free replacements or issue full refunds including original shipping costs.

How Our Guarantee Works

Shop with confidence knowing returns are simple
30-day window starts when your order delivers
Email us at Contact@Apeexgoods.shop to start your return
Receive prepaid label and clear instructions
Get refunded once we receive and inspect your return

No-Hassle Coverage

Our guarantee applies to:

All standard products (no final sale exclusions currently)
Domestic US orders
International orders to supported countries
First-time exchanges for sizing/color when available

Conditions

Standard return requirements:

Items in original, unused condition with tags
Original packaging when possible
Proof of purchase required
Personalized/custom items may have restrictions

Shop Risk-Free

Your satisfaction = our priority. That's why ApexGoods removes the barriers to confident shopping with transparent policies, free returns, and dedicated support.

Questions about our guarantee? Contact us anytime: